Privacy Policy

1. Personal Information Collection
We collect personal data when you interact with the website, including browsing pages, creating an account, placing orders, or contacting support. This may include contact details, transaction and order records, account information, communication logs, and technical data such as IP address, browser type, and device information.

2. Use of Data
Collected information is used for purposes including:

  • Processing orders, payments, returns, and refunds.
  • Responding to customer inquiries and providing support.
  • Monitoring website functionality and performance.
  • Complying with legal or regulatory requirements.
  • Identifying and preventing fraudulent or unauthorised activity.

3. Sharing of Information
Personal data is shared only when necessary with:

  • Service providers involved in website operations or maintenance.
  • Payment processors and fraud prevention partners.
  • Shipping and delivery providers.
  • Authorities or institutions, as required by law.

We do not sell or lease personal data. Transfers across borders are safeguarded appropriately.

4. Payment Handling
Payments are processed via third-party providers using secure systems. Full payment card information is never stored on our servers.

5. Platform and Services
The website is hosted on the Shopify platform, which processes data on our behalf in accordance with its own security and privacy policies.

6. Cookies and Similar Technologies
Cookies and similar tools are used to support site functionality, analyse usage patterns, and improve performance. Users can manage or disable cookies through browser settings.

7. Legal Basis for Data Processing
Personal information is processed when necessary to fulfil contracts, comply with legal obligations, pursue legitimate interests, or based on user consent, where applicable.

8. Retention of Data
Information is retained only as long as needed for operational, contractual, or legal purposes. After this period, data is securely deleted or anonymised.

9. User Rights
You may:

  • Access your personal information.
  • Correct or update inaccurate data.
  • Request deletion of stored data.
  • Limit or object to certain processing activities.
  • Obtain a copy of your data in a portable format.
  • Withdraw consent where processing is consent-based.

10. Security of Data
Measures are implemented to protect personal information from unauthorised access or misuse. Complete security of data transmission or storage cannot be fully guaranteed.

11. Updates to This Policy
This Privacy Policy may be revised from time to time. The latest version is posted on the website and becomes effective immediately upon publication.