Frequently Asked Questions

1

How do I initiate a return or exchange for my order?

Contact support@clarkeandbellamy.co.uk within 30 days of delivery. Provide the order reference, item details, reason for return or exchange, and supporting images. Requests without prior approval will not be processed.

2

What should I do if my order has not arrived on time?

Transit could take up to three additional business days beyond the estimated timeframe. If your order has not arrived after this period, please contact support@clarkeandbellamy.co.uk for assistance.

3

Is there a shipping fee?

Shipping is available exclusively within the United Kingdom. All orders are shipped free of charge, with no additional fees applied during checkout.

4

How can I monitor my order progress?

Tracking is provided for all orders via tracking access.
A dispatch confirmation email is sent once the order leaves our facility.
The email contains tracking information and instructions for monitoring your shipment.

5

What payment methods do you accept?

All currently supported payment methods are outlined on our Payment Policy.